If the warning message in the login screen states "Oops! Wrong Email Address or Password, please try again" then please double check the email address you used when purchasing your songs. If it is correct then check your password. If your can't remember your password, click here.
If the warning in the login screen states "Connection error. Check your internet connection first, then click on ‘Trouble Logging In?’ for help." then it is likely that your school or organization is using a firewall, proxy server or other security device that is stopping the player from accessing our website properly. If you are using security software, the log files may tell you why the player is being blocked. Please click here for more detailed information and possible solutions.
Why can't I log in on my download player?
